Win GameYour information is completely safe and secure on -

Win Game does not retain data beyond what is necessary. Each category of data has a defined retention period:

• Account Information: For the duration the account is active, and 5 years after closure (as required by law).
• Transaction Records: 7 years from the last transaction (in accordance with financial regulations).
• KYC Documents: 5 years after account closure.
• Gaming Log: 3 years.
• Support Conversations: 2 years after last contact.
• Marketing Information: Deleted immediately upon withdrawal of consent.

Upon expiry, data is automatically and permanently deleted or anonymized.

Win Game fully recognizes your rights over your data. You may exercise any of the following rights at any time:

• Right to Know: You can find out what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You can request deletion of your data under certain conditions.
• Right to Restrict Processing: You can request that the use of your data be restricted in certain circumstances.
• Right to Portability: You can receive your data in a machine-readable format.
• Right to Object: You may object to marketing or profiling at any time.
• Right to Withdraw Consent: You may withdraw your consent at any time.

To exercise your rights, contact the Win Game support team. Win Game is required to respond within 30 days of receiving your request.

Win Game strictly prohibits registration by anyone under 18. Our measures to protect minors' data include:

• Date of birth verification is mandatory at the time of registration.
• Age is verified as part of the KYC process.
• Accounts are immediately suspended if a user is suspected to be a minor.
• Win Game does not knowingly collect any information from minors.
• If we become aware that data has been collected from a minor, it will be deleted immediately.

If you suspect a minor is using Win Game, please notify our support team.

Win Game's platform integrates services from game providers and payment partners. There are a few important things to know about this:

• Third-party services may have their own privacy policies.
• Win Game is responsible only for data protection within its own platform.
• All partners are required to comply with Win Game's strict data protection standards.
• Only the information necessary to deliver services is shared with partners.
• Win Game regularly reviews the data protection practices of its partners.

If you have any questions about how a partner uses your data, contact Win Game Support — we'll make sure you get the right answers.

Win Game may update this Privacy Policy from time to time. Our process for handling changes is as follows:

• You will be notified in advance via email or app notification for any significant changes.
• The revised policy will take effect from the date it is published.
• Continued use of Win Game after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, please request that your account be closed.
• Archived copies of previous policies are available upon request.

The date of the latest update is always shown at the top of this page. Make it a habit to check back regularly.

For any questions, concerns, or complaints regarding the Privacy Policy, please contact Win Game's Data Protection Team:

• Email: [email protected]
• Response Time: Within 48 hours on business days.
• Complaint Handling: Written response to formal complaints within 30 days.

If you are not satisfied with Win Game's response, you may file a complaint with your country's data protection authority. We are committed to resolving all complaints fairly and transparently.